Refund Policy

1. Free Trial

Every new user receives a 14-day free trial of the Pro plan with all features unlocked. A payment method is collected at signup, but you are not charged during the trial period. Your first charge occurs automatically when the trial ends; cancel anytime before then (from the billing portal) to avoid being charged.

2. Payment Processing

All payments for Upwork Scout are processed securely by Stripe (stripe.com), our payment processor. Your transaction is with Upwork Scout; Stripe handles the card processing on our behalf and we never see or store your full card details. Applicable sales tax or VAT is calculated and collected at checkout where required.

3. Consumer Right to Cancel

If you are a consumer, you have the right to cancel your purchase and receive a full refund within 14 days of completing the transaction, without giving any reason. To exercise this right, contact us at support@upworkscout.com before the 14-day period expires. We will reimburse all payments using the same payment method you used for the original transaction.

Exception: Your right to cancel does not apply to digital content that you have already started to download, stream, or otherwise access, or to subscription periods you have already benefited from.

4. Refund Policy

Beyond the 14-day consumer cancellation period, refunds are considered by Upwork Scout at our sole discretion on a case-by-case basis. This does not affect your statutory rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.

5. How to Request a Refund

Email support@upworkscout.com from the address associated with your account, including your receipt or invoice number (you can find your invoices in the billing portal, accessible from the extension's profile settings). We aim to respond within 2 business days; approved refunds are returned to your original payment method by Stripe, typically within 5–10 business days.

6. Subscriptions

Paid subscriptions automatically renew until cancelled. You can cancel anytime from the billing portal (extension profile → Manage subscription); cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. No further charges will be made after cancellation. There are no refunds on unused subscription periods.

7. After Refund

Upon refund, your account will be downgraded to the Free plan. You will retain access to free features but will lose access to Pro or Business features. Your settings and data will remain intact in case you decide to resubscribe.

8. Contact

If you have questions about our refund policy, please contact us at support@upworkscout.com.